Frequently Asked Questions

Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime by email.

Setting Up Savvy

  • The first time you log into Savvy a set up wizard will automatically open, just follow the prompts to get started.
  • The second time you log in, if you need to finish set up, click the magic wand (top right in Savvy) to re-open the set up wizard.

  • You need a device that connects to the internet, Savvy works on computers (macs or windows), tablets or phones.
  • You need to connect to the internet through Wifi or a hotspot on your phone.
  • We would recommend that you open Savvy via Google Chrome (even on a mac) as Chrome is great with all the latest tech that we use.

  • Yes! With Savvy you can have an unlimited number of devices and as many users as you need, whatever the plan you choose.
  • Savvy synchronises in real time too, if you update one, it updates everywhere.

  • Yes, in Savvy we have the option of the Salon Plan, which has a multi-location switcher. This allows you to see you switch between the calendar at different branches, or to see all on one calendar.
  • The Salon plan also has reports based on location in the reports section in the main menu (3 lines top left), perfect for analysing your whole business in one place.

  • It is super easy. Our expert team will be able to advise you and have lots of experience of what you need from other providers.
  • Generally if you can get a download of customer and pet data then that information can be uploaded in seconds.
  • Click HELP top right in Savvy to chat to a member of our customer support team.

  • If you are moving from another software come through HELP to chat with a member of our team and we can advise you on data upload.
  • If you are moving from pen and paper or starting afresh, we can provide a spreadsheet for you to complete for a faster upload.
  • Alternatively, if you go for our Enterprise plan, you can invite your clients to complete all their own via our customer portal or customer mobile app. A fast and easy way to get your Savvy all set up.

  • Go to the settings menu (3 lines top right) and to subscriptions. In there click on the plan that shows up (that is your trial), then you can choose the plan you would like to subscribe to.
  • You will be asked for your credit card information, which is held securely via Stripe and will be sent a receipt when payment goes through. Your plan will be accessible immediately.
  • Annual plans last for 1 year and will auto renew, so do tell us if you would like to cancel before your renewal date. You will be emailed in advance a warning of when your year is up.
  • Monthly plans have a 3 month minimum term. They renew automatically every month and if you would like to leave Savvy let us know 1 month in advance.

Messaging

  • Yes you can send your reminders via SMS or via email or both.
  • You can send as many as you need to for example one a week before and another 24hrs before an appointment.
  • Reminders are fully customisable so you can make them your own, go to settings (9 squares top right) - reminders.
  • Reminders can also be sent as “Miss You” reminders that make sure your clients never forget to rebook.

  • Yes, in Savvy when you make an appointment there are one click message buttons available to use for things like confirmed, ready for collection and complete messages. These are quick ways to communicate with your clients delivering great service without taking up a lot of time.
  • All the message buttons can be personalized in settings (9 squares top right) - messaging - appointment messages. You can even add your own new button, for example “New Client Email”.

  • You are in control of all your messaging in Savvy, so you can set a personalized confirmation message to go when you click on confirm.
  • You can also set up the “Create Wizard” which is a super fast way of making appointments, from here you can auto send out your confirmation message whenever you make an appointment.
  • If you use online booking you can set up a confirmation message to automatically go out once an appointment is booked and/or approved.

Still cannot find what you are looking for?

Submit your query to our team and we shall be happy to assist in resolving your query.

Still cannot find what you are looking for?

Submit your query to our team and we shall be happy to assist in resolving your query.

Troubleshooting

Send us a message and read our answer when it’s convenient for you.

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